CLC Online Store

Online Customer Privacy Policy



Regarding the protection of personal data, please refer to the following CLC Online Store online privacy statement:


CLC Online Store is operated by "Hundred Source International Trading Co., Ltd." In order to support personal data protection and maintain personal privacy, CLC Online Store hereby makes the following statement to explain the purposes, categories, scope and methods of collecting personal data by CLC Online Store, as well as the rights you can exercise;


If you have any questions about the privacy statement of CLC Online Store, the related information below, or any matters related to personal data protection, you can contact the CLC Online Store Service Center. CLC Online Store will reply promptly to provide explanations.



Scope of Application:

  • The privacy statement of the CLC Online Store and its accompanying notices apply solely to websites and mobile applications owned and operated by the CLC Online Store. By agreeing to use any service provided by the program or interacting with it, you consent to the collection, processing, and utilization of your personal information by the CLC Online Store in accordance with this privacy statement.
  • Regardless of the country/region in which you reside, you authorize the CLC Online Store to collect, transmit, process, store, and use your personal information outside of your country/region of residence as described in this privacy statement for the purpose of providing services to you.
  • The CLC Online Store may handle personal data related to individuals located within the EU and may transfer such information from within the EU through mechanisms established in compliance with relevant regulations. These mechanisms include data processing agreements formulated based on EU Standard Contractual Clauses. By using the services of the CLC Online Store, you agree that we may transmit information relevant to you to these countries/regions.
  • The CLC Online Store website and mobile applications may contain numerous links or services provided by other partners. For privacy statements and notices related to personal data protection regarding these linked websites or partner websites, please refer to the respective linked websites or partner websites.

How personal information is collected

CLC Online Store collects your personal information through the following methods:

  • When you apply to register as a member of CLC Online Store;
  • When you use the services provided by CLC Online Store website and mobile applications;
  • When you make online purchases on websites and apps operated by CLC Online Store;
  • When you participate in giveaways and marketing activities organized by CLC Online Store and other partners, where CLC Online Store or partners may request necessary information according to the instructions on the respective website or activity page, including your personal information. You agree that CLC Online Store may provide the personal information collected from you to partners or obtain your personal information from partners of such activities;
  • Member services and customer feedback processing;
  • Others.

Purpose of personal data collection

The purpose of collecting personal data by CLC Online Store is as follows:

  • Personal insurance
  • Marketing, including verifying the identity of prize winners, providing prizes, and issuing withholding tax certificates for prize events
  • Collection, processing, and use of personal data by non-governmental agencies as required by law
  • Credit card, cash card, transfer card, financial card, or electronic ticket services
  • Contractual, quasi-contractual, or other legal relationship matters including fulfilling statutory or contractual obligations
  • Consumer and customer management and services including after-sales service
  • Consumer protection
  • Property insurance and liability insurance
  • Business and technical information
  • Procurement and supply management
  • Ticketing services
  • Intellectual property rights, disk management, and other related administrative tasks
  • Communication administration and management
  • Accounting and related services
  • Operating communication business
  • Information and communication services
  • Information and database management
  • Online shopping and other e-commerce services
  • Advertising or commercial activity management
  • Supervision and management of public agencies over purpose-related businesses
  • Collection methods will involve membership registration, online ordering, online messaging, online agreement to activity instructions, customer service emails for the collection of personal data.
  • Other business activities in line with the business registration items or organizational articles
  • These activities encompass the collection, processing, utilization, and transmission of personal data within specific purposes for the services and activities provided by CLC Online Store.

Categories of Personal Data Collection:

CLC Online Store will collect the following data from you based on the nature of the services provided on CLC Online Store websites and mobile applications:

  • Identifiers: Including but not limited to name, job title, member nickname, address, previous addresses, home phone number, mobile phone number, instant messaging account, social media accounts, online platform accounts, communication and domicile addresses, email addresses, IP addresses, device location information, GPS location, cookies, and any other personally identifiable information.
  • Financial Identifiers: Including but not limited to financial institution account numbers and names, credit card or debit card numbers, insurance policy numbers, and other personal numbers or accounts.
  • Government Identifiers: Including but not limited to national identification numbers, resident identification numbers, unified card numbers, tax identification numbers, passport numbers, etc.
  • Personal Descriptions: Including but not limited to age, gender, date of birth, place of birth, nationality, member nickname.
  • Account Password: When you register an account or update your account information, we will require you to set a password. Your password will be encrypted using strong encryption techniques during transmission and storage to prevent unauthorized access, use, or disclosure. We implement strict security controls and regularly review our security policies to ensure the safety of your password.
  • Family Status: Whether married or not.
  • Leisure Activities and Interests: Including but not limited to hobbies, sports activities, and other interests.
  • Data Necessary for Product Delivery: When you make transactions through CLC Online Store websites or mobile applications to provide logistic services for product delivery: - Recipient's name - Contact number - Delivery/contact address - Other necessary delivery-related information.
  • Data Necessary for Payment Processing: When you engage in transactions through CLC Online Store websites or mobile applications for payment processing services:- Credit card number- Debit card number- Financial institution account name and number. If you choose to use third-party payment methods within CLC Online Store websites provided by third-party service providers such as Pi Wallet, Apple Pay, Google Pay, Samsung Pay, Line Pay:For the protection and management of data provided for such third-party payment services,please refer to the privacy policies of these third-party service providers.
  • Other Data: When you participate in promotional activities or marketing campaigns conducted by CLC Online Store in collaboration with other companies:- Basic information- Delivery information
  • Data Necessary for LBS Service Provision: When you agree to activate Location Based Services (LBS) provided by CLC Online Store or other collaborating partners:- Based on your IP address- Device location information- GPS location- Sales status of bookmarked stores/products

Furthermore, To enhance service quality, CLC Online Store will record your IP address, Device location information, GPS location, Your browsing activities on CLC Online Store websites, such as software and hardware used by users, clicked webpages, and usage records of mobile applications. These data will be used for traffic analysis, Internet behavior investigation, and personalized service provision purposes to improve service quality on CLC Online Store websites and mobile applications and provide you with the most suitable personalized services.

Utilization of Personal Data

The personal information collected by CLC Online Store that is sufficient to identify your identity will only be used by CLC Online Store internally in the following ways, depending on the purpose of collection:

  • Advertising and Marketing: To provide CLC Online Store-related website member information notifications and product or activity-related information, CLC Online Store will use the personal information you provide to send marketing information to you.
  • Product Delivery: In order to deliver the products you ordered to the specified delivery location, CLC Online Store will provide your personal information to CLC Online Store's partners, including the suppliers of the products you ordered or logistics companies approved by CLC Online Store.
  • Financial Transaction Authorization: To complete the payment process for orders placed on various CLC Online Store websites, CLC Online Store will provide the financial data you provided during the transaction to necessary financial institutions.
  • Notification of Activity Prizes, Gift Delivery: To ensure that you receive notifications of winning in activities, send gifts, and issue withholding tax certificates as required by law, CLC Online Store will use or provide your personal information to partners of the activity, including co-organizers of activities, gift suppliers, and delivery logistics companies for sending winning notifications, sending gifts, and issuing withholding tax certificates to you.
  • Other Business Related Matters: To achieve the above purposes, including but not limited to customer management and service, fulfillment of legal or contractual obligations, protection of the rights and interests of parties involved, property insurance, liability insurance, provision of after-sales service etc., CLC Online Store will use the personal information you provided in a manner that complies with personal data protection regulations within necessary scope.
  • Market Analysis: To improve service quality based on your browsing activities on CLC Online Store website such as hardware and software used by users, pages clicked on, mobile application usage records etc., CLC Online Store will use this data for traffic analysis and online behavior investigation. This includes using cookies or similar technologies through third parties to improve service quality of CLC Online Store-related websites and mobile applications. This data is only analyzed in aggregate and is not linked to specific individuals.
  • Providing LBS Services: In order for CLC Online Store or other manufacturers cooperating with CLC Online Store to periodically release service promotion messages for stores/products you have saved via push notification or display current operating status of saved stores to your LBS-enabled device. When you enable LBS services, CLC Online Store will provide your device location and GPS positioning coordinate data to other manufacturers cooperating with LBS services for determining your location and distance in order to provide suitable store/product service operation and promotional messages.

Duration, Region, and Subjects of Personal Data Use:

Duration of Use: CLC Online Store will maintain, process, and utilize the collected personal data for the duration of its business operations, the effective period of individual contracts, and any legally required retention period as specified in laws such as the Civil Code and Personal Data Protection Act, or for longer periods necessary for business execution if these exceed the statutory periods.


Region of Use: Unless otherwise stipulated by law, CLC Online Store will use your personal data within the service areas and regions provided by CLC Online Store, strictly within the scope authorized by you and as necessary for the service purposes.


Subjects of Use:

  • As described in "Use of Personal Data," CLC Online Store will utilize your personal data internally, share it among its affiliate companies, or provide it to necessary partners within the scope required for the services offered to you or activities you participate in.
  • Except under one of the following conditions, CLC Online Store will not provide your personally identifiable information to third parties, whether domestic or international, nor use it for purposes other than those for which it was collected:
    • After explaining to you in advance and obtaining your consent;
    • To fulfill service provision or contractual obligations;
    • To provide to insurers for handling insurance claims;
    • In accordance with legal requirements or orders from competent authorities;
    • In emergency situations, to protect the legal rights of you, other members of CLC Online Store, or third parties;
    • To maintain normal operation of CLC Online Store's member services system;
    • Under circumstances that align with exceptions provided in Article 20 of the Personal Data Protection Act for uses beyond specific purposes.

Explanation of the permissions and uses required by the mobile application

  • NSCameraUsageDescription:Perform transaction scanning function, Plus Pay identity verification function
  • NSPhotoLibraryUsageDescription:Perform transaction scanning function, Plus Pay identity verification function
  • NSFaceIDUsageDescription:Fingerprint recognition login function

Data Security

CLC Online Store will maintain the security of personal data with reasonable technology and procedures that comply with industry standards.

Rights of Data Subjects

Under Article 3 of the Personal Data Protection Act, you have the following rights regarding your personal data at CLC Online Store:

  • You may request to inquire, view, or obtain a copy of your personal data; however, CLC Online Store may charge necessary costs and fees.
  • If there are changes to your personal data or if you discover inaccuracies, you may request modifications or corrections.
  • When the purpose of collecting personal data no longer exists or the duration has expired, you may request to cease the collection, processing, or use of personal data and delete it. However, this does not apply if retention of the data is necessary for CLC Online Store to perform duties or business operations, or as required by relevant laws.

If you wish to exercise the above rights or have other inquiries, please contact the CLC Online Store Service Center at customercare@clconline.store.

Cookie

To enhance user convenience, the CLC Online Store website may use cookie technology to provide services better tailored to individual user needs. Cookies are a technology used by website servers to communicate with users' browsers, and they may store certain information on the user's computer. The CLC Online Store website also reads cookie data stored on users' computers. Users can disable or restrict this function through their browser settings, but this may prevent the use of some website features. If you wish to know how to disable or restrict this function, you can contact the CLC Online Store service center or refer to the instructions on managing cookies provided by your browser.

Influence

Based on the nature of each service, in order to ensure the smooth provision of relevant services, or to complete or fulfill relevant transactions smoothly, if you are unwilling to provide the required personal information for each service or transaction to CLC Online Store, and agree that CLC Online Store may collect, process, use, and internationally transfer such personal information in accordance with legal regulations, this Privacy Statement, and its related notifications, CLC Online Store will respect your decision. However, depending on the nature or conditions of each service, you may be unable to use certain services or complete certain transactions as a result. CLC Online Store reserves the right to decide whether to provide those services or complete those transactions.

Personal Information

CLC Online Store reminds you to properly safeguard your personal information. When using various online services, do not casually provide your personal information to unknown third parties. After providing or updating your personal information online, please make sure to log out. If you are sharing a computer with others or using a public computer, remember to close the browser window to prevent others from improperly collecting and using your personal information.

Right to Amend

CLC Online Store reserves the right to amend this Privacy Statement and related notifications at any time. The amendments will be posted on the appropriate locations on the CLC Online Store website or mobile application without individual notification. You can review the revised Privacy Statement and related notifications on the CLC Online Store website or mobile application at any time.

Governing Law and Jurisdiction

By using the CLC Online Store website and mobile application, you agree that any disputes arising from your use shall be governed by the laws of the Republic of China (Taiwan). Unless otherwise mandated by law, disputes shall be subject to the jurisdiction of the Taipei District Court in Taiwan as the court of first instance.

This privacy statement was last updated on 112-04-01